I’d like to check in please the reservation is under Wilson. I’d like to check in please the reservation is under someone. I’d like to check in please the reservation is under Wilson. Good afternoon, sir. Welcome to Neu Hotel. How may I help you? Good afternoon. I’d like to check in please. Certainly. Do you have a reservation? Yes, it’s under Wilson. That’s right. You’ve booked a double room. May I have your travel document, please? Here you go. Okey. Here is your room number and key card. I hope you enjoy your stay. Check in reservation key card I’d like to book a room for tonight. I’d like to book a room for tonight Good afternoon, sir. Welcome to Neu Hotel. How may I help you? Good afternoon. I’d like to book a room for tonight. Do you have a reservation? No. Okay, how long will you be staying? 3 nights. Do you want a single or a double room? Single room, please. single room double room twin room How much is it per night? Do you have a single room available? I’m afraid we have no vacancies. Let me check that for you. We only have a few double rooms. How much is it per night? It’s 100 dollars per night. Okay. I’ll take a double room. vacancy Is breakfast included? Is breakfast include? Yes. When is breakfast? Breakfast is served between 6am and 10am in the morning. It’s a continental breakfast. Great! Where is it? Our restaurant is located on the 3rd floor. continental I’d like a wake-up call, please. I’d like something, please. I’d like a wake-up call, please. I need to get up early tomorrow. I’d like a wake-up call, please. What time? 7am. Your room number, please. Room 777. And I’d like an extra blanket, towel, shower gel, shampoo, please. Okay. The air conditioner doesn’t work. Something doesn’t work. The air conditioner doesn’t work. Good morning, sir. How may I help you? The air conditioner doesn’t work. Okay. I’ll send someone up. Anything else? The TV set doesn’t work. Okay. I’ll send someone up. Anything else? There’s no hot water. Okay. I’ll send someone up. Anything else? Could you clean my room? Okay. I’ll send someone up. Anything else? My key card doesn’t work. Okay, what about we arrange another room for you? I’d like to check out, please. I’d like to check out, please. Okay, may I have your key card, please? Here you go. Thanks. Here is your bill. Would you like to pay by credit card or cash? Credit card, please. Okay. We look forward to seeing you again. We will stay here next time. Neu Hotel is great! One more thing, we need to go to the airport, can you call a taxi for us? Sure. check out look forward to something Is breakfast included? Do you have a reservation porter valet